Privacy Policy

At Puloom ("Puloom," "we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.puloom.com or purchase products from our store.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information.

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

Full name
Email address
Shipping address
Billing address
Phone number
Payment information (processed securely by our payment providers)
Order history
Customer support communications

Automatically Collected Information

When you browse our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on pages
Referral website
Clickstream data
Cookies and similar technologies

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Deliver purchased products
Process payments
Provide customer support
Respond to inquiries
Send order confirmations and shipping updates
Improve our website and customer experience
Detect fraud and unauthorized transactions
Maintain website security
Comply with legal obligations
Send promotional emails (only where permitted or with your consent)

3. Payment Information

Puloom does not store your complete payment card information.

Payments are securely processed through trusted third-party payment providers, including:

Shopify Payments
PayPal
Apple Pay
Google Pay
Visa
Mastercard
Other payment methods available at checkout

These providers process your payment information according to their own privacy and security practices.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Remember your shopping cart
Save your preferences
Improve website performance
Analyze website traffic
Personalize your experience
Measure advertising effectiveness
Prevent fraud

Cookies may include:

Essential cookies
Functional cookies
Analytics cookies
Marketing cookies

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Analytics

We may use analytics tools such as:

Google Analytics
Shopify Analytics
Meta (Facebook) Pixel
Google Ads Conversion Tracking
Other analytics and marketing tools

These services help us understand how visitors use our website and improve our products and services.

6. Marketing Communications

If you subscribe to our newsletter or choose to receive marketing communications, we may send:

Product launches
Promotions
Discounts
New arrivals
Seasonal campaigns
Brand updates

You may unsubscribe at any time by clicking the "Unsubscribe" link in our emails or by contacting us at info@puloom.com.

7. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted service providers that help us operate our business, including:

Shopify
Payment processors
Shipping carriers
Email marketing platforms
Fraud prevention providers
Analytics providers
Customer support tools
Government authorities where required by law

These providers are authorized to use your information only as necessary to perform services on our behalf.

8. International Data Transfers

As Puloom ships worldwide, your information may be processed or stored in countries outside your country of residence.

Where required, we implement appropriate safeguards to protect your personal information during international transfers.

9. Data Security

We use commercially reasonable security measures to protect your information, including:

SSL encryption
Secure payment processing
Access controls
Firewall protection
Fraud monitoring
Secure hosting infrastructure

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders
Maintain business records
Resolve disputes
Comply with legal obligations
Prevent fraud
Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

11. Your Privacy Rights

Depending on your location, you may have rights to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to certain processing
Withdraw consent where processing is based on consent
Request a copy of your data in a portable format

To exercise your rights, please contact us at info@puloom.com.

We will respond in accordance with applicable law.

12. GDPR (European Economic Area)

If you are located in the European Economic Area (EEA), United Kingdom, or similar jurisdictions, you may have additional rights under applicable data protection laws, including the right to:

Access your data
Correct inaccurate data
Request erasure ("right to be forgotten")
Restrict processing
Object to processing
Request data portability
Lodge a complaint with your local data protection authority

13. California Privacy Rights

If you are a California resident, you may have rights under applicable California privacy laws, including the right to:

Know what personal information we collect
Request deletion of eligible information
Correct inaccurate information
Request access to your personal information

Puloom does not sell personal information as that term is defined under applicable California law.

14. Children's Privacy

Our website is not intended for children under the age of 13 (or the applicable minimum age in your jurisdiction).

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.