Return, Refund & Cancellation Policy

At Puloom, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

Please read our Return, Refund & Cancellation Policy carefully before placing an order.

 

 

1. Order Cancellation & Modification

We begin processing orders shortly after they are placed to ensure fast shipping.

If you need to modify or cancel your order, please contact us as soon as possible at:

Email: info@puloom.com

Subject: Cancel My Order

Please include:

  • Your full name

  • Order number

  • Reason for cancellation or modification

We will do our best to accommodate your request if your order has not yet entered processing.

Once an order has been processed or shipped, it cannot be cancelled or modified.

 

 

2. 30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return, your item must be:

  • Unused

  • Unworn (except for trying on)

  • Unwashed

  • Free from stains, odors, or damage

  • In its original packaging

  • With all original tags attached

  • Accompanied by proof of purchase

Returns that do not meet these requirements may be refused.

 

 

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged once opened, worn, or used:

  • Underwear

  • Bodysuits (where applicable)

  • Intimate apparel

  • Swimwear without the original hygiene liner

  • Gift Cards

  • Final Sale or Clearance items (unless defective)

If you are unsure whether an item is eligible for return, please contact us before initiating your request.

 

 

4. How to Request a Return

To request a return, email us at:

info@puloom.com

Please include:

  • Order number

  • Full name

  • Reason for return

  • Photos (if the item is damaged or defective)

Our customer support team will review your request and provide detailed return instructions.

Please do not send any items back without prior authorization.

Unauthorized returns may not be accepted.

 

 

5. Return Shipping

Unless the item is defective, damaged, or incorrect, customers are responsible for the cost of return shipping.

We recommend using a tracked shipping service, as Puloom cannot be responsible for returns lost in transit.

Original shipping charges are non-refundable unless required by applicable law.

 

 

6. Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item

  • A defective product

  • The wrong item

  • A missing item

please contact us within 7 days of delivery at:

info@puloom.com

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging

We will review your claim and, where appropriate, provide a replacement, exchange, or refund.

 

 

7. Lost Packages

If your tracking shows your order as delivered but you have not received it, please:

  • Check with household members or neighbors.

  • Check with your building manager or reception.

  • Review the carrier's delivery confirmation.

  • Contact the shipping carrier directly if possible.

If you are still unable to locate your package, contact us at info@puloom.com.

We will work with the shipping carrier to investigate the issue and assist you in finding an appropriate resolution.

 

 

8. Exchanges

If you need a different size, color, or replacement due to a manufacturing defect, please contact us within 30 days of delivery.

Exchange requests are subject to product availability.

If your requested replacement is unavailable, we may offer:

  • A refund

  • Store credit

  • An alternative product of equal value

 

 

9. Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.

Depending on your payment provider, processing times may vary.

Original shipping fees, customs duties, taxes, and expedited shipping charges are generally non-refundable unless otherwise required by law.

 

 

10. Partial Returns

If your order contains multiple items, you may return one or more eligible items without returning the entire order.

Refunds will only be issued for approved returned items.

 

 

11. Refund Refusals

Puloom reserves the right to refuse a refund if:

  • The item has been worn, washed, or damaged.

  • Original tags have been removed.

  • The item is returned outside the 30-day return period.

  • The return does not comply with this policy.

  • Fraudulent activity or abuse of our return policy is suspected.

 

 

12. Chargebacks

If you experience an issue with your order, we encourage you to contact us first at info@puloom.com so we can resolve the matter promptly.

Initiating a chargeback without first contacting our customer support may delay the resolution process while the payment provider investigates the claim.

 

 

13. Contact Us

If you have any questions regarding this Return, Refund & Cancellation Policy, please contact us:

Puloom Support Team

Website: https://www.puloom.com

Email: info@puloom.com