Terms of Service

Welcome to Puloom Paris ("Puloom," "we," "our," or "us"). These Terms & Conditions ("Terms") govern your use of our website, products, and services available at https://www.puloom.com.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Eligibility

By using our website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

2. Products

We strive to display our products as accurately as possible. However:

  • Product colors may vary depending on your device or screen settings.

  • Product images are for illustration purposes only.

  • Minor variations in color, texture, stitching, or measurements may occur.

All products are subject to availability.

We reserve the right to discontinue any product at any time without prior notice.

3. Pricing

All prices displayed on our website are shown in the applicable currency selected by the customer.

Prices may change without notice.

Although we make every effort to ensure pricing accuracy, we reserve the right to correct pricing errors at any time. If an order has been placed using an incorrect price, we may cancel or modify the order after notifying you.

Applicable taxes, duties, customs fees, or import charges are the responsibility of the customer unless otherwise stated.

4. Orders

Once you place an order, you will receive an order confirmation email.

This confirmation does not guarantee acceptance of your order.

Puloom reserves the right to:

  • Refuse or cancel any order

  • Limit quantities purchased

  • Verify payment information

  • Request additional information before processing an order

Orders may be cancelled due to:

  • Product unavailability

  • Payment authorization failure

  • Pricing errors

  • Suspected fraud

  • Violation of these Terms

5. Payment

We accept secure payments through trusted third-party payment providers, including:

  • Shopify Payments

  • PayPal

  • Apple Pay

  • Google Pay

  • Visa

  • Mastercard

  • American Express (where available)

  • Other payment methods displayed during checkout

Payment must be successfully completed before your order is processed.

Puloom does not store your full payment card information.

6. Processing & Shipping

Orders are generally processed within 1–3 business days.

Delivery times vary depending on the destination country and selected shipping method.

Shipping estimates are not guaranteed and may be affected by:

  • Customs inspections

  • Weather conditions

  • Carrier delays

  • Public holidays

  • High order volumes

  • Other circumstances beyond our control

Risk of loss transfers to the customer once the package has been delivered to the shipping carrier.

7. International Orders

Puloom ships worldwide.

International customers are responsible for complying with local import laws.

Customs duties, VAT, taxes, brokerage fees, or other government charges are the responsibility of the customer unless otherwise specified during checkout.

Puloom is not responsible for delays caused by customs authorities.

8. Returns & Refunds

Our Return & Refund Policy forms part of these Terms.

Eligible products may be returned within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.

Items must generally be:

  • Unused

  • Unwashed

  • In original condition

  • With original tags and packaging

Puloom reserves the right to refuse returns that do not meet our return requirements.

9. Promotions & Discount Codes

Promotional offers may be modified or discontinued without notice.

Unless specifically stated:

  • Only one discount code may be used per order.

  • Promotions cannot be combined.

  • Discount codes have no cash value.

  • Expired codes cannot be reactivated.

Puloom reserves the right to cancel promotional orders involving misuse or abuse.

10. User Account

If you create an account, you are responsible for:

  • Maintaining the confidentiality of your password

  • Restricting unauthorized access

  • Keeping your account information accurate

You are responsible for all activities that occur under your account.

Puloom reserves the right to suspend or terminate accounts involved in fraudulent or abusive activities.

11. Intellectual Property

All content available on Puloom, including but not limited to:

  • Logos

  • Product images

  • Videos

  • Graphics

  • Designs

  • Icons

  • Website layout

  • Product descriptions

  • Text

  • Branding

is the exclusive property of Puloom or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

12. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes

  • Attempt unauthorized access to our systems

  • Upload malicious software or viruses

  • Interfere with website functionality

  • Use automated bots without permission

  • Infringe upon intellectual property rights

  • Submit false or misleading information

Violation of these Terms may result in termination of your access.

13. Product Availability

Occasionally, products displayed on our website may become unavailable after an order has been placed.

If this occurs, we may:

  • Issue a refund

  • Offer a replacement

  • Contact you regarding available options

14. Reviews & User Content

If you submit reviews, photographs, videos, or other content to Puloom, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, edit, and display such content for marketing, promotional, or operational purposes.

You confirm that your submitted content:

  • Is accurate

  • Does not violate any laws

  • Does not infringe third-party rights

  • Is not offensive, defamatory, or misleading

15. Limitation of Liability

To the maximum extent permitted by law, Puloom shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Loss of profits

  • Loss of business opportunities

  • Loss of data

  • Shipping delays caused by third parties

  • Customs delays

  • Website interruptions

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

16. Disclaimer

Our website and products are provided on an "as is" and "as available" basis.

We do not guarantee:

  • Continuous website availability

  • Error-free operation

  • Uninterrupted service

  • Complete accuracy of all website information

17. Privacy

Your use of our website is also governed by our Privacy Policy.

By using Puloom, you consent to the collection and use of information as described in that policy.

18. Force Majeure

Puloom shall not be responsible for delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters

  • Pandemics

  • Government actions

  • War

  • Labor disputes

  • Transportation disruptions

  • Internet outages

  • Power failures

19. Termination

We reserve the right to suspend or terminate access to our website without prior notice if we reasonably believe a user has violated these Terms or engaged in fraudulent or unlawful conduct.

20. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which Puloom is established, without regard to conflict of law principles.

Where required by applicable consumer protection laws, customers may also benefit from mandatory rights provided under the laws of their country of residence.

21. Changes to These Terms

We may update these Terms from time to time.

Changes become effective upon publication on this page.

Continued use of our website after changes are posted constitutes acceptance of the revised Terms.

22. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Puloom

Website: https://www.puloom.com

Email: info@puloom.com