Shipping Policy

At Puloom, we are committed to delivering your order as quickly and efficiently as possible. Please review our Shipping Policy below before placing an order.

1. Order Processing & Shipping

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, allowing you to monitor your package throughout its journey.

Delivery times vary between 7 and 12 business days depending on the country and shipping method selected. We work with partner carriers to ensure the safe delivery of your order.

As soon as your order is shipped, you will receive a tracking link by email.

Please note that shipping times are estimates only and may be affected by:

Customs inspections
Public holidays
Severe weather conditions
High shipping volumes
Carrier delays
Other unforeseen circumstances beyond our control

Puloom is not responsible for shipping delays caused by courier services, customs authorities, or force majeure events.

If you have any questions regarding your shipment, please contact us at:

Email: info@puloom.com

2. Order Cancellation Policy

We begin processing orders shortly after they are placed to ensure fast delivery.

If you wish to cancel your order, please contact us immediately at:

info@puloom.com

Cancellation requests can only be accommodated if your order has not yet entered processing or been shipped.

Once an order has been processed, packed, or dispatched, we are unable to cancel it. In such cases, you may be eligible to request a return in accordance with our Refund & Return Policy after receiving your order.

3. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your shipping details before submitting your order.

If you notice an error, contact us as soon as possible at info@puloom.com.

We can only update your shipping address if your order has not yet been processed.

Puloom is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

4. Undeliverable or Returned Packages

If a package is returned to Puloom due to:

An incorrect or incomplete address
Failure to collect the package
Refused delivery
Multiple unsuccessful delivery attempts
Any customer-related delivery issue

we will contact you once the package has been returned.

You may choose one of the following options:

Have the order reshipped (additional shipping charges may apply), or
Receive a refund for the product value, excluding the original shipping costs and any non-refundable fees.

Refunds or reshipments can only be processed after the returned package has been received by Puloom.

5. Customs Duties & Import Taxes

For international orders, your country may charge:

Customs duties
Import taxes
VAT/GST
Brokerage fees
Other government-imposed charges

These fees are the responsibility of the customer unless otherwise stated during checkout.

Puloom has no control over these charges and cannot estimate their amount.

6. Lost, Delayed, or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged, please contact us at info@puloom.com as soon as possible.

We will work with the shipping carrier to investigate the issue and assist in finding an appropriate resolution.

Claims for damaged packages should include clear photographs of the packaging and the affected items.

7. Tracking Your Order

Once your order has shipped, you will receive a tracking email.

If you do not receive your tracking information within a few business days after placing your order, please check your spam or junk folder before contacting us.

If you need additional assistance, our support team is happy to help.